IT Ticket Handling Review

Research by: IT Department

Your responses are valuable in helping us improve both the quality and timeliness of our work. We encourage you to provide specific comments or actionable suggestions, as this will help us identify areas for improvement and make meaningful changes. Your input plays a key role in enhancing our team's performance and better meeting your needs.

Choose Team Member to rate: Please provide your email address here:

Questions	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Overall Satisfaction: How satisfied are you with the overall Technical Support experience?
Response Time: How satisfied are you with the response time to your issue?
Communication: How would you rate the quality of communication from the support team?
Resolution Accuracy: How satisfied are you with the resolution of your issue?
Professionalism: How would you rate the professionalism of the support staff?
(Optional) Link(s) of Ticket or Scenarios supporting your responses above:
Suggestions/Recommendations to improve performance further: